Customer Service & Engagement - Resilient Building Council

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Return to course: Multi-hazard Resilience Ratings Assessor Training Program

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Multi-hazard Resilience Ratings Assessor Training Program

Resources

Multi-hazard Resilience Ratings Overview
Assessor Training Program Overview
Software Tool & Admin
Responsibilities & Expectations
Insurance, Health & Safety
Feedback & Help

Construction Methods & Materials
Regulations & Building Codes
Best-practice Resilient Homes

Definitions of Resilience
Bushfire Resilience: Key Concepts
Flood Resilience: Key Concepts
Storm & Cyclone Resilience: Key concepts
Energy Efficiency: Key concepts

Customer Service & Engagement
Assessor Toolkit
Pre-assessment Documentation
Essential evidence to upload
Using a Drone to Inspect A Home
Introduction to the Expert Assessment tool
Signing in & Getting Help
Completing the General section
Completing the Exterior section
Completing the Roof section
Completing the Services & Outdoors section
Completing the Interior section

How to Certify a Report
How to Preview & Download a Provisional Report
Issuing the Certified Report to households

Final Skills Check & Test Assessments

Code of Conduct & Insurance Documents - Upload
Accreditation Information
Additional Learning & Training

Customer Service & Engagement

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