**Customer Service and Engagement - Resilient Building Council

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Return to course: Protected: Resilience Ratings: Queensland Building Industry Training Program

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Resilience Ratings: Queensland Building Industry Training Program

Resources

*Resilience Ratings Overview
*Software Tool & Admin
*Responsibilities & Expectations
*Feedback & Support
*Insurance, Health & Safety

**Resilient Construction Methods & Materials
**Benefits of the Resilience Ratings
*Regulations & Building Codes

**Definitions of Resilience
*Property Flood Reports
**Flood Resilience Rating: Key Concepts
**Bushfire Resilience Rating: Key Concepts
**Storm and Cyclone Resilience Rating: Key concepts

**Customer Service and Engagement
*Assessor Toolkit
*Pre-assessment Documentation
*Essential evidence to upload
*Using A Drone to Inspect a Home
*Introduction to the Expert Assessment tool
*Signing in & Getting Help
**On Site Assessment

*How to Preview & Download a Provisional Report
*How to Certify a Report
*Issuing the Certified Report to households

**Final Skills Check and Test Assessments
*Code of Conduct & Insurance Documents - Upload
*Accreditation Information
**Additional Learning and Training

**Customer Service and Engagement

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