Gold Coast Trial Participant Feedback Survey

Participant Feedback Survey

Thank you for completing your Resilience Ratings Home Assessment.

We appreciate your feedback on your experience using the assessment and your personalised Resilience Ratings Action Plan. Your responses will help us improve the assessment and inform future home resilience programs.

This survey should take approximately 3-4 minutes.

By completing the survey, you will enter the draw to win a $250 Mitre 10 voucher. The winner will be announced on 1 November 2026.

Name *

First

Last

Email *

Phone

What is your age range?

Which best describes your household?

Experience using the assessment

Please indicate how much you agree or disagree with the following statements:

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly Agree
The information provided before the assessment prepared me to complete it.	Strongly DisagreeThe information provided before the assessment prepared me to complete it. Strongly Disagree	DisagreeThe information provided before the assessment prepared me to complete it. Disagree	Neither agree nor disagreeThe information provided before the assessment prepared me to complete it. Neither agree nor disagree	AgreeThe information provided before the assessment prepared me to complete it. Agree	Strongly AgreeThe information provided before the assessment prepared me to complete it. Strongly Agree
The assessment questions were clear and easy to understand.	Strongly DisagreeThe assessment questions were clear and easy to understand. Strongly Disagree	DisagreeThe assessment questions were clear and easy to understand. Disagree	Neither agree nor disagreeThe assessment questions were clear and easy to understand. Neither agree nor disagree	AgreeThe assessment questions were clear and easy to understand. Agree	Strongly AgreeThe assessment questions were clear and easy to understand. Strongly Agree
I felt confident answering the questions accurately.	Strongly DisagreeI felt confident answering the questions accurately. Strongly Disagree	DisagreeI felt confident answering the questions accurately. Disagree	Neither agree nor disagreeI felt confident answering the questions accurately. Neither agree nor disagree	AgreeI felt confident answering the questions accurately. Agree	Strongly AgreeI felt confident answering the questions accurately. Strongly Agree
I could complete the assessment without additional support.	Strongly DisagreeI could complete the assessment without additional support. Strongly Disagree	DisagreeI could complete the assessment without additional support. Disagree	Neither agree nor disagreeI could complete the assessment without additional support. Neither agree nor disagree	AgreeI could complete the assessment without additional support. Agree	Strongly AgreeI could complete the assessment without additional support. Strongly Agree
The time required to complete the assessment was reasonable.	Strongly DisagreeThe time required to complete the assessment was reasonable. Strongly Disagree	DisagreeThe time required to complete the assessment was reasonable. Disagree	Neither agree nor disagreeThe time required to complete the assessment was reasonable. Neither agree nor disagree	AgreeThe time required to complete the assessment was reasonable. Agree	Strongly AgreeThe time required to complete the assessment was reasonable. Strongly Agree

Were there any parts of the assessment that you found difficult to answer?

No
Yes, one or two questions
Yes, several questions

likely complete? answer?

Experience with your Action Plan

Please indicate how much you agree or disagree with the following statements:

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly Agree
My Action Plan was easy to understand.	Strongly DisagreeMy Action Plan was easy to understand. Strongly Disagree	DisagreeMy Action Plan was easy to understand. Disagree	Neither agree nor disagreeMy Action Plan was easy to understand. Neither agree nor disagree	AgreeMy Action Plan was easy to understand. Agree	Strongly AgreeMy Action Plan was easy to understand. Strongly Agree
My resilience ratings were clearly explained.	Strongly DisagreeMy resilience ratings were clearly explained. Strongly Disagree	DisagreeMy resilience ratings were clearly explained. Disagree	Neither agree nor disagreeMy resilience ratings were clearly explained. Neither agree nor disagree	AgreeMy resilience ratings were clearly explained. Agree	Strongly AgreeMy resilience ratings were clearly explained. Strongly Agree
I understood which recommended actions were most important.	Strongly DisagreeI understood which recommended actions were most important. Strongly Disagree	DisagreeI understood which recommended actions were most important. Disagree	Neither agree nor disagreeI understood which recommended actions were most important. Neither agree nor disagree	AgreeI understood which recommended actions were most important. Agree	Strongly AgreeI understood which recommended actions were most important. Strongly Agree
The estimated costs were useful.	Strongly DisagreeThe estimated costs were useful. Strongly Disagree	DisagreeThe estimated costs were useful. Disagree	Neither agree nor disagreeThe estimated costs were useful. Neither agree nor disagree	AgreeThe estimated costs were useful. Agree	Strongly AgreeThe estimated costs were useful. Strongly Agree
The ratings and recommendations seemed reasonable for my home.	Strongly DisagreeThe ratings and recommendations seemed reasonable for my home. Strongly Disagree	DisagreeThe ratings and recommendations seemed reasonable for my home. Disagree	Neither agree nor disagreeThe ratings and recommendations seemed reasonable for my home. Neither agree nor disagree	AgreeThe ratings and recommendations seemed reasonable for my home. Agree	Strongly AgreeThe ratings and recommendations seemed reasonable for my home. Strongly Agree
Overall, my Action Plan provided useful information.	Strongly DisagreeOverall, my Action Plan provided useful information. Strongly Disagree	DisagreeOverall, my Action Plan provided useful information. Disagree	Neither agree nor disagreeOverall, my Action Plan provided useful information. Neither agree nor disagree	AgreeOverall, my Action Plan provided useful information. Agree	Strongly AgreeOverall, my Action Plan provided useful information. Strongly Agree
I trust the information and recommendations provided in my Action Plan.	Strongly DisagreeI trust the information and recommendations provided in my Action Plan. Strongly Disagree	DisagreeI trust the information and recommendations provided in my Action Plan. Disagree	Neither agree nor disagreeI trust the information and recommendations provided in my Action Plan. Neither agree nor disagree	AgreeI trust the information and recommendations provided in my Action Plan. Agree	Strongly AgreeI trust the information and recommendations provided in my Action Plan. Strongly Agree

Which parts of your Action Plan did you find most useful?

Select all that apply.

Was there anything in your Action Plan that was difficult to understand?

Understanding and confidence

Please indicate how much you agree or disagree with the following statements:

	Strongly Disagree	Disagree	Neither agree nor disagree	Agree	Strongly Agree
I now have a clearer understanding of my home’s strengths and vulnerabilities.	Strongly DisagreeI now have a clearer understanding of my home’s strengths and vulnerabilities. Strongly Disagree	DisagreeI now have a clearer understanding of my home’s strengths and vulnerabilities. Disagree	Neither agree nor disagreeI now have a clearer understanding of my home’s strengths and vulnerabilities. Neither agree nor disagree	AgreeI now have a clearer understanding of my home’s strengths and vulnerabilities. Agree	Strongly AgreeI now have a clearer understanding of my home’s strengths and vulnerabilities. Strongly Agree
I understand why my home received its Resilience Ratings.	Strongly DisagreeI understand why my home received its Resilience Ratings. Strongly Disagree	DisagreeI understand why my home received its Resilience Ratings. Disagree	Neither agree nor disagreeI understand why my home received its Resilience Ratings. Neither agree nor disagree	AgreeI understand why my home received its Resilience Ratings. Agree	Strongly AgreeI understand why my home received its Resilience Ratings. Strongly Agree
I understand which actions would most improve my home’s resilience.	Strongly DisagreeI understand which actions would most improve my home’s resilience. Strongly Disagree	DisagreeI understand which actions would most improve my home’s resilience. Disagree	Neither agree nor disagreeI understand which actions would most improve my home’s resilience. Neither agree nor disagree	AgreeI understand which actions would most improve my home’s resilience. Agree	Strongly AgreeI understand which actions would most improve my home’s resilience. Strongly Agree
I feel confident deciding which actions to prioritise.	Strongly DisagreeI feel confident deciding which actions to prioritise. Strongly Disagree	DisagreeI feel confident deciding which actions to prioritise. Disagree	Neither agree nor disagreeI feel confident deciding which actions to prioritise. Neither agree nor disagree	AgreeI feel confident deciding which actions to prioritise. Agree	Strongly AgreeI feel confident deciding which actions to prioritise. Strongly Agree
I feel more prepared to improve my home’s resilience.	Strongly DisagreeI feel more prepared to improve my home’s resilience. Strongly Disagree	DisagreeI feel more prepared to improve my home’s resilience. Disagree	Neither agree nor disagreeI feel more prepared to improve my home’s resilience. Neither agree nor disagree	AgreeI feel more prepared to improve my home’s resilience. Agree	Strongly AgreeI feel more prepared to improve my home’s resilience. Strongly Agree
The assessment motivated me to take action.	Strongly DisagreeThe assessment motivated me to take action. Strongly Disagree	DisagreeThe assessment motivated me to take action. Disagree	Neither agree nor disagreeThe assessment motivated me to take action. Neither agree nor disagree	AgreeThe assessment motivated me to take action. Agree	Strongly AgreeThe assessment motivated me to take action. Strongly Agree

Following the completion of your assessment, which actions have you already taken or do you intend to take soon?

Review the recommended actions in detail
Discuss the Action Plan with family or other household members
Research products, materials or upgrade options
Seek advice or quotes from a builder, trade or other professional
Start planning or budgeting for improvements
Complete one or more recommended actions
Contact my bank to investigate finance
None of the above
Other

Select all that apply.

Which types of actions are you most likely to complete?

Select all that apply.

Overall value

How likely are you to recommend the Resilience Ratings Home Assessment to another homeowner?

Selected Value: 0

Use the slider to select the number on the scale. 0 = Not at all likely 10 = Extemely likely

What is the main reason for your score?

What was the most useful thing you learned from completing the assessment?

What is the one thing we could improve about the assessment or Action Plan?

All personal information is handled in accordance with the Privacy Act 1988 and RBC’s Privacy Policy. By submitting this form, you consent to being contacted by the Resilient Building Council and City of Gold Coast for communications and updates related to the Gold Coast Household Resilience Ratings Program. Contact us with any questions at support@rbcouncil.org.

Participant Feedback Survey

Experience using the assessment

Experience with your Action Plan

Understanding and confidence

Overall value

Associate member

Contact:
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